Privacy Policy

1. Introduction and data controller

This Privacy Policy explains how BallersHub collects, uses, shares and protects the personal data of those who use the platform (ballershub.co). It is complementary to the Terms of Service.

The data controller is Julián Berardinelli, in the Argentine Republic. For any query about your data or about this policy, write to us at info@ballershub.co.

2. What data we collect

Depending on how you use the platform, we may process the following categories of data:

• Account data: email and language. The password is managed by our authentication provider and we do not store it in plain text.
• Player profile data: name, date of birth, gender, nationality, height and weight, position, club and contractual situation, languages, education, goals and photo or avatar.
• Contact data: phone or WhatsApp and city or country of residence (some you can choose to show or hide).
• Identity verification (KYC) documents: an identity document and a selfie, together with their type, number and country, when profile verification is appropriate.
• Agency and representative data: name, logo, contact details, countries of operation, social networks and professional licenses.
• Multimedia content: photos, videos and material you upload to your portfolio.
• Billing and payment data: billing address and tax identifier. Card data is processed directly by Stripe or Mercado Pago; we do not store your full card number.
• Usage and technical data: browsing, device, performance metrics and log information, collected through cookies and similar technologies (see the Cookie Policy).
• Communications and marketing preferences: your consents to receive news, offers or feature announcements, and your interaction with our emails.
• Visitor (lead) data: if you leave your email on a player's public portfolio to contact them, we process that email to manage the contact.
• Messages you send us: if you write to us by email or WhatsApp, we process your address or number, your profile name and the content of your messages in order to reply.

3. What we use your data for

We process your data to:

• Create and operate your account and publish your portfolio.
• Verify the identity and truthfulness of profiles.
• Process subscriptions, payments and billing.
• Send you service communications and, if you consent, marketing communications.
• Answer your questions by email or WhatsApp.
• Measure usage, improve the product and the experience, and prevent fraud and abuse.
• Measure the effectiveness of our advertising campaigns on Google, Facebook and Instagram, that is, find out whether a visit, a registration or a purchase came from an ad.
• Comply with legal, accounting and security obligations.

4. Bases that legitimize the processing

We process your data on the basis of the performance of the contract (providing you the service), your consent (for example, for marketing or for the processing of identity documents), compliance with legal obligations and our legitimate interest in operating and improving the platform securely. You can withdraw your consent at any time, without this affecting the lawfulness of the prior processing.

5. Minors

BallersHub covers youth football. Profiles of persons under 18 must only be created and managed by their mother, father, legal guardian or by the agency representing them with the guardian's authorization, who provide consent for the processing of the minor's data and are responsible for the account.

We do not knowingly collect data from minors outside that framework. If you believe we are processing a minor's data without the corresponding authorization, write to us at info@ballershub.co and we will remove it.

6. Data entered by a third party (representation agency)

An approved representation agency may create and manage the profile of a person it represents (a managed profile). In that case the profile data is entered by your representative rather than by you, on the basis of the representation mandate the agency declares it holds and of our legitimate interest in operating the platform. For minors, the agency further declares that it holds the authorisation of the parent or legal guardian.

We record who created and edited each managed profile (agency, date, IP address and the text of the consent accepted) so that it can be evidenced. The profile is publicly identified as managed by the person's representative until you claim it.

We keep these data for as long as the mandate is active. If the mandate ends and you never claimed the profile, we delete it no later than 24 months afterwards; the agency may restore it before then. When you claim the profile you take over its administration with your own account and can revoke the agency's access.

You retain all the rights described in the Your rights section. In addition, if you do not have an account, you can request the removal of a profile about you at /legal/profile-removal, indicating the profile and a contact email; we review every request and reply through that channel.

7. Who we share your data with

We do not sell your personal data. We share it with providers that render services to us (data processors), only to the extent necessary to operate the platform and measure our advertising campaigns:

The Meta Pixel runs in your browser (see the Cookie Policy). Besides its cookies, it may send Meta data you enter in the site's forms, such as email, first and last name, phone number, gender, date of birth, city, state or province, postal code or country, transformed with a hash function (SHA-256), to relate your activity to your Meta account, if you have one. From your browser, the pixel reports to Meta the pages you visit and these events: when you reach the checkout page of a Pro plan (with the plan, currency and amount, even if you don't complete the payment), when you tap a button to message us on WhatsApp (with the section of the site you tapped it from and, where applicable, the profile type) and when you complete registration or a purchase.

In addition, when you complete your profile registration or subscribe to a Pro plan, our servers report that event to Meta through its Conversions API, so we can measure it even if your browser blocks the pixel or the payment is confirmed later. With each event we send:

• The type of event (registration or purchase), the type of profile (player, coaching staff or agency) and, for purchases, the plan, the amount and the payment method.
• Your email, your user ID and, for purchases, your billing country, transformed with a hash function (SHA-256) so they are not sent as readable text.
• Your IP address, your browser details (user agent), the page you did it from and, if present, the _fbp and _fbc cookies.

Because a payment can be confirmed after you have closed the page, we store your IP address, your user agent, the page and those cookies with your payment session. Meta uses this data to recognize whether the registration or purchase comes from someone who saw or clicked one of our ads. Meta and Google also process what they receive through their measurement tools under their own privacy policies.

We may also disclose data when required by law, by an order of a competent authority, or to protect rights, the safety of persons or the integrity of the platform.

8. International transfers

Some of our providers process data outside Argentina, mainly in the United States. When this occurs, we seek to ensure there are adequate contractual and technical safeguards to protect your data in accordance with applicable regulations.

9. How long we keep the data

We keep your data while your account is active and for as long as necessary to fulfill the purposes described. Identity verification documents are kept for the period necessary to evidence the verification; billing data, for the period required by tax and accounting regulations. We then delete or anonymize it.

10. Your rights

You can request access to, rectification, updating and deletion of your data, as well as object to certain processing or withdraw your consent. To exercise these rights, write to us at info@ballershub.co; we may ask you to prove your identity.

The data subject has the right to exercise the right of access free of charge at intervals of no less than six months, unless a legitimate interest is demonstrated. The AGENCIA DE ACCESO A LA INFORMACIÓN PÚBLICA (Agency for Access to Public Information), the supervisory authority of Ley 25.326, has the power to handle the complaints and claims filed regarding non-compliance with personal data protection rules.

11. Data security

We apply technical and organizational measures to protect your data, such as encryption in transit, access controls, security rules at the database level and private storage for sensitive documents. No system is completely infallible, but we work to reduce risks and respond to incidents.

12. Cookies and similar technologies

We use cookies and storage technologies to make the platform work, remember your preferences, measure usage and measure the effectiveness of our advertising. You can find the details and how to manage them in our Cookie Policy.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in the service or in regulations. We will publish the current version on this page with its update date and, in the event of significant changes, we will endeavor to notify you.